Service Guidelines
Booking & Service Terms
fact_check 1. Booking & Confirmation
By confirming a ride with Goa Cab Express, you agree to provide accurate pickup timing, location, passenger count, and route details.
Bookings can be initiated online and finalized quickly through phone or WhatsApp with our customer dispatch team.
payments 2. Rates & Additional Charges
Rates are determined by the selected vehicle category and package (e.g. 8 Hr / 80 Km or 10 Hr / 100 Km) or custom distance.
- Extra Kilometres / Extra Hours: Applicable beyond the agreed package limits at standard rates.
- Toll & Parking Fees: State border taxes, airport parking, or toll charges are payable as incurred.
- Night Driving Allowance: Applicable for trips extending between 7:00 PM and 12:00 AM as per package terms.
commute 3. Vehicle Allocation & Safety
We strive to provide the exact vehicle model selected (Urbania, Innova Crysta, Ertiga, Tempo Traveller, etc.). In case of unforeseen maintenance, an equivalent or upgraded vehicle in the same tier will be provided.
All vehicles are well-maintained, air-conditioned, and operated by verified, professional drivers who prioritize passenger safety.
support_agent 4. Customer Support & Queries
For any inquiries regarding travel routes, package adjustments, or billing clarification, our team is available 24/7 at +91 8530027827.